Returns & Refunds

Every Scribbly product is custom-made just for you. Before ordering, you’ll receive a preview of your personalized product so you can make sure you love it.

Before your order goes to print

You may cancel your order for a full refund at any time before it is sent to print. If you’re unhappy with your preview, please contact us before production begins so we can help with changes or issue a refund.

After your order goes to print

Once an order has been sent to print, it can no longer be changed, canceled, returned, or refunded. Because each product is personalized and made specifically for its recipient, it cannot be restocked or resold.

Please review all names, spelling, personalization details, artwork, and other information carefully before approving your order.

Quality problems or incorrect orders

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the problem, and clear photos showing the issue. We’ll review it and make it right, which may include replacing the affected item or providing another appropriate resolution.

Minor differences in color may occur between a digital screen and the finished printed product and are not generally considered defects.

How to contact us

To request a cancellation before printing or report a problem with a delivered order, please contact Scribbly at contact@scribblybooks.com and include your order number. We're eager to help.